We aim to deliver your order within 10 - 12 days of receiving your payment confirmation. However, some factors beyond our control, such as bad weather or traffic delays, may affect the delivery time. We will keep you informed of any changes and do our best to deliver as soon as possible. Please make sure you have enough manpower to help with the offloading of your order and ensure a smooth delivery process.

Our goal is to achieve a tight tolerance, but we allow a margin of error of +/- 3mm on the measurements we provide for the dimensions or cut-outs. Please design with these tolerances in mind. We do not accept any complaints about products that are within the agreed size range (+/-3mm).

As every item is customized, please check your order carefully before placing it. We cannot replace any items once they have been processed unless they are wrong or damaged. If that happens, please contact us and we will send you a replacement as soon as possible. Please also inspect your item when you collect it or receive it, as we cannot replace any items after they have been signed for.