Privacy Policy

At CM Glass, we value and respect your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights pertaining to your personal data. By using our website (www.custommadeglass.co.uk) you consent to the practices described in this policy.

What data do we collect?

Contact information, such as your name, email address, phone number, and postal address.
Payment information, such as your credit card details or bank account details.
Order information, such as the products or services you purchase from us, the delivery address, and the invoice details.
Usage information, such as how you interact with our website or services, pages visited, links clicked, device and browser used, IP address, date and time of access.
Feedback information, such as ratings, reviews, comments, questions, or complaints.

How do we collect your data?

When you provide it directly — placing orders, filling website forms, contacting us via email/phone/chat, subscribing to newsletters.
When provided indirectly through third-party integrated services such as payment or delivery providers.
Collected automatically using cookies or tracking technologies while using our website.

How do we use your data?

To process orders, deliver products, invoice, and communicate with you.
To improve services through analytics, surveys, testing features, and website optimisation.
To market products/services through newsletters, offers, and promotions.

Disclosure of Information

We do not sell or share your data with third parties without consent unless required by law.
Data may be shared with trusted third-party providers (payment, shipping, technical services) under confidentiality obligations.
In case of merger or sale of business, data may be transferred to new ownership for continued service.

Security Measures

We use security safeguards to protect personal information against unauthorised access or misuse.
SSL encryption is used for secure transfer of data on our website.
No method is fully secure, therefore absolute protection cannot be guaranteed.

Your Rights

You may request access, correction, or deletion of your personal data at any time.
You may unsubscribe from marketing emails anytime via the unsubscribe link provided.